Shipping & Return

Search form

Shipping & Return


Shipping Policy

All our products are shipped with AUSTRALIA POST, and once your order is processed and we receive a clear payment, the order will be dispatched within 24 hrs additionly we will provide you with a tracking number. All orders are shipped out of our warehouse Monday through Friday by 5 p.m. Sydney-Australia.

Please Note: AUSTRALIA POST is unable to ship out on weekends or on Australian National Holidays. If you have a special shipping request, please do not hesitate to contact us.
 

 

Depending on the state or the region we are shipping to, delays may incur. This is not regulated by us and we are not responsible for any delays. Please be noted that when you replace an ordera 10% GST will be added on the total amount of your order. Please note that we will do everything from our behaf to expedite your shipment.

 

Tracking: You will receive a personal tracking number from us via an email once your order has been shipped for you to personally monitor its progress in transit. Please supply a correctly spelled email address you check regularly for this service, order corrections, status and tracking correspondence in the event we are unable to reach you by telephone to avoid delays in order fulfillment. We are not in the business of selling addresses or sending unsolicited email. We value our reputation and respect your privacy.

NOTE: In some instances, you may not always receive your tracking numbers immediately on the shipping date. That doesn't necessarily mean your order hasn't shipped, it may just mean that we haven't received that particular batch of tracking numbers from AUSTRALIA POST or there is a slight lag time in posting.

 

Return Policy

If for any reason you are not completely satisfied, ordered the wrong item or just do not want what you ordered we will happily take the item back within 10 days of your order. Once we receive your returned order you will be given a store credit of your original payment, as you can use it anytime for any of our full rang products.
 

Criteria for a return:

  • Item must be unused
  • We do not offer returns on any items that have had installed or has been used or damaged,
  • We do not offer returns on items if it is not in the original packaging upon receiving,
  • We do not offer returns on Sale Items.

 

Steps to make a return:

  • Please call or email us for a Return Authorization Number
  • All contents must be returned and in the condition we shipped it to you.
  • Buyer is responsible for return shipping to the address listed below
  • Buyer is responsible to pay the shipping cost for the address listed below.

 

Return Address:

electricians bay Australia PTY LTD
1/42 Whiting Street, Artarmon NSW 2064